This Privacy Policy explains how 365pak collects, uses, stores, shares, and protects personal data provided by players and visitors to the 365pak platform. Please read this document carefully before registering or using our services.
365pak ("365pak", "we", "us", "our") is committed to protecting the privacy and personal data of all individuals who use our online casino and sports betting platform ("Platform") or visit our website at 365pak.app ("Site"). This Privacy Policy ("Policy") describes the types of personal data we collect, the purposes for which we use it, the circumstances in which we may share it, and the rights available to you as a data subject.
By registering an account on 365pak, making a deposit, placing a bet, or otherwise using our services, you acknowledge that you have read and understood this Policy and consent to the collection and use of your personal data as described herein. If you do not consent to these practices, please do not use the 365pak Platform.
This Policy should be read alongside the 365pak Terms and Conditions and the 365pak Responsible Gaming Policy, each of which forms part of the contractual framework governing your relationship with 365pak.
2.1 Registration Data. When you create a 365pak account, we collect your full legal name, date of birth, email address, and any other information you provide during the registration process. This data is required to establish and maintain your account.
2.2 Identity Verification (KYC) Data. As part of our Know Your Customer (KYC) obligations, we may collect copies of government-issued identity documents (such as a Pakistani CNIC or passport), proof of address, and, where required, source-of-funds documentation. This data is collected to verify your identity, confirm your age eligibility, and comply with applicable legal and regulatory requirements.
2.3 Financial Data. We collect payment-related information necessary to process deposits and withdrawals, including your JazzCash mobile number, Easypaisa account details, or bank account information associated with HBL, UBL, Meezan Bank, Bank Alfalah, or other accepted Pakistani banking institutions. We do not store full card numbers or other sensitive financial authentication credentials on our servers.
2.4 Transaction Data. We maintain records of all deposits, withdrawals, bets placed, game sessions played, and bonus transactions associated with your 365pak account. This data is used for account management, dispute resolution, and regulatory compliance.
2.5 Technical and Usage Data. When you access the 365pak Platform, we automatically collect certain technical data including your IP address, device type and operating system, browser type and version, pages visited, session duration, and referring URL. This data is collected via cookies and server logs and is used to operate, maintain, and improve the Platform.
2.6 Communications Data. If you contact 365pak support — via email or live chat — we retain records of those communications for quality assurance, dispute resolution, and compliance purposes.
2.7 Responsible Gaming Data. Where you use 365pak's responsible gaming tools — such as deposit limits, cooling-off periods, or self-exclusion — we record these settings and apply them to your account. This data is held to give effect to your responsible gaming elections and may be used to identify patterns of play that suggest potential harm.
365pak uses your personal data for the following purposes:
365pak processes personal data on the following legal bases, depending on the nature of the processing activity:
Where processing is based on consent, you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.
5.1 Service Providers. 365pak shares personal data with carefully selected third-party service providers who assist us in operating the Platform, including payment processors, KYC verification providers, game content suppliers, cloud hosting providers, and customer support software vendors. These providers are contractually required to process personal data only on our instructions and to maintain appropriate security measures.
5.2 Regulatory and Legal Disclosure. 365pak may disclose personal data to regulatory authorities, law enforcement agencies, courts, or other public bodies where we are legally required to do so, or where disclosure is necessary to protect the rights, property, or safety of 365pak, our players, or others.
5.3 Anti-Fraud and AML Networks. Where permitted by applicable law, 365pak may share data with industry anti-fraud and anti-money laundering networks for the purpose of detecting and preventing financial crime. Such sharing is conducted in compliance with applicable data protection requirements.
5.4 Business Transfers. In the event of a merger, acquisition, restructuring, or sale of all or substantially all of 365pak's assets, personal data held by 365pak may be transferred to the acquiring entity, subject to equivalent privacy protections being maintained.
5.5 No Sale of Personal Data. 365pak does not sell, rent, or trade your personal data to third parties for their own marketing purposes.
365pak uses cookies and similar tracking technologies to operate and improve the Platform. Cookies are small data files placed on your device when you visit our Site. We use the following categories of cookies:
You can control cookie settings through your browser. Disabling strictly necessary cookies may impair the functionality of the 365pak Platform. For full details, please refer to our Cookie Policy.
365pak retains personal data for as long as is necessary to fulfil the purposes described in this Policy, unless a longer retention period is required or permitted by applicable law. The following general retention principles apply:
Upon expiry of the applicable retention period, personal data is securely deleted or anonymised in accordance with our data destruction procedures.
365pak implements appropriate technical and organisational measures to protect personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:
While 365pak takes data security seriously and applies industry-standard safeguards, no transmission over the internet or electronic storage system can be guaranteed to be completely secure. You play a role in securing your own data by maintaining a strong, unique password for your 365pak account and keeping your login credentials confidential.
Subject to applicable law, you have the following rights in relation to your personal data held by 365pak:
To exercise any of these rights, please contact the 365pak data team using the contact details in Section 13. We will respond to verified requests within 30 days. We may require identity verification before processing data subject requests.
The 365pak Platform is strictly intended for adults aged 18 and above. We do not knowingly collect personal data from individuals under the age of 18. If we become aware that personal data has been collected from a minor, we will take immediate steps to delete that data and close the associated account. If you believe a minor has registered on 365pak, please contact our support team immediately.
365pak may transfer personal data to service providers or processing infrastructure located outside Pakistan. Where such transfers occur, 365pak ensures that appropriate safeguards are in place to protect your data, including contractual protections and, where applicable, adequacy decisions. By using the 365pak Platform, you consent to your personal data being transferred internationally as described in this Policy.
365pak reserves the right to update or amend this Privacy Policy at any time. Where material changes are made, we will notify registered players via the email address associated with their account or through a prominent notice on the Platform prior to the change taking effect. The "Last Updated" date at the top of this Policy will reflect the most recent revision. Your continued use of the 365pak Platform following any amendment constitutes acceptance of the revised Policy.
If you have questions about this Privacy Policy, wish to exercise your data subject rights, or want to raise a data-related concern, please contact the 365pak team:
Email: [email protected]
Our support team is available 24 hours a day, 7 days a week in English. Data subject rights requests will be acknowledged within 72 hours and resolved within 30 days of receipt, subject to identity verification.
Six principles that guide how 365pak handles your personal data every day.
All data transmitted between your device and 365pak is encrypted via SSL/TLS. Sensitive data at rest — including identity documents and financial records — is encrypted using industry-standard protocols to prevent unauthorised access.
365pak does not sell, rent, or trade your personal information to third parties for marketing purposes. Your data is used to operate the platform and comply with legal obligations — not to generate revenue through data brokerage.
365pak respects your rights as a data subject. You may request access to, correction of, or deletion of your personal data at any time by contacting the support team. We will respond to verified requests within 30 days.
Personal data is not held longer than necessary. Account and transaction records are retained for five years post-closure for legal compliance; other data categories have shorter retention windows. Data is securely destroyed once its retention period expires.
Identity verification at 365pak serves a specific purpose: confirming age, preventing fraud, and meeting AML obligations. KYC data is not used for any other commercial purpose and is never shared beyond the verification workflow.
Marketing communications from 365pak are sent only with your consent or on a legitimate-interest basis, and you can opt out at any time. Transactional messages — security alerts, deposit confirmations, withdrawal notifications — are sent as part of account operation.
Your data is protected. Your payments are in PKR. Your experience is built for Pakistan. Cricket betting, live casino, and slots — all on a platform that takes privacy as seriously as it takes entertainment. 18+ only. Play responsibly.