365pak Frequently Asked Questions

Creating a 365pak account takes just a few minutes. Click the registration button on the homepage, enter your full name, date of birth, email address, and choose a strong password. You must confirm that you are at least 18 years of age and agree to the 365pak Terms and Conditions before your account is activated. Once registered, you can log in and make your first deposit immediately.

365pak requires identity verification as part of its KYC process before withdrawals are processed. You will need to submit a clear copy of a valid government-issued identity document — your Pakistani CNIC or passport works fine. You may also be asked for a proof of address document dated within the last three months. KYC verification is usually completed within 24 hours of document submission.

No. Each individual is permitted to hold exactly one 365pak account. Creating duplicate accounts — using different email addresses, phone numbers, or payment methods — is a breach of the 365pak Terms and Conditions. If multiple accounts are detected, all associated accounts may be suspended and any balances held therein forfeited. If you have accidentally created a duplicate account, contact support immediately.

If you cannot log in to 365pak, first use the "Forgot Password" link on the login page to reset your password via your registered email. If you do not receive the reset email, check your spam or junk folder. If the issue persists — for example if your account has been locked or suspended — contact the 365pak support team at [email protected] and include the email address associated with your account.

You can request closure of your 365pak account at any time by emailing [email protected] from your registered email address. Any remaining balance will be returned to your registered payment method after KYC verification is confirmed. If you are closing your account due to a gambling concern, we encourage you to consider the self-exclusion tool instead, which can be activated immediately from your account settings.

To deposit via JazzCash on 365pak, log in to your account and navigate to the Cashier or Deposit section. Select JazzCash as your payment method, enter the amount you wish to deposit in PKR, and follow the on-screen instructions to authorise the transfer from your JazzCash mobile wallet. Deposits via JazzCash are processed instantly in most cases. Minimum deposit amounts are displayed on the deposit page.

Yes. Easypaisa is a fully supported deposit method on 365pak. The process is the same as JazzCash — go to the Cashier, select Easypaisa, enter your desired PKR amount, and authorise the transfer through your Easypaisa mobile app or over-the-counter. Easypaisa deposits are typically instant. Both JazzCash and Easypaisa are among the most popular payment methods used by Pakistani players on the platform.

365pak accepts bank transfers from major Pakistani banks including HBL, UBL, Meezan Bank, and Bank Alfalah. To deposit via bank transfer, select your bank from the Cashier payment options, note the 365pak account details displayed, and initiate the transfer from your online banking app. Bank transfer deposits may take 1–3 business hours to reflect in your 365pak account depending on your bank's processing schedule.

Minimum deposit amounts on 365pak vary by payment method and are displayed in the Cashier section of your account. Generally, JazzCash and Easypaisa carry lower minimum deposit thresholds than bank transfers. All deposits are processed in Pakistani Rupees (PKR). 365pak does not charge deposit fees, though your payment provider may apply their own transaction charges — check with JazzCash, Easypaisa, or your bank directly.

365pak aims to process all verified withdrawal requests within 24 hours of submission. JazzCash withdrawals are among the fastest — once processed by 365pak, the transfer typically reaches your JazzCash wallet within minutes. Easypaisa withdrawals follow a similar timeline. Bank transfers to HBL, UBL, or Meezan Bank may take an additional 1–2 business days depending on interbank clearing schedules. Completed KYC verification is required before any withdrawal is released.

365pak does not charge a platform-side withdrawal fee for standard withdrawals. However, your payment provider — JazzCash, Easypaisa, or your bank — may apply their own transaction charges, which are outside 365pak's control. Minimum and maximum withdrawal amounts apply per transaction and are displayed in your account Cashier. For very large withdrawals, additional KYC documentation may be requested before funds are released.

365pak offers a wide library of online casino games including live dealer tables (live baccarat, live roulette, live blackjack), JILI slots, video slots from multiple providers, arcade-style games such as All-Star Fishing and Insect Master, and a full sportsbook covering cricket, football, basketball, and more. New games are added regularly. All games are accessible via mobile browser without requiring a separate app download.

JILI slots on 365pak are video slot games powered by certified random number generation (RNG) technology, ensuring every spin outcome is independent and fair. Return to Player (RTP) percentages vary by individual game title and are typically displayed in each game's information or help section. RTP represents the theoretical long-term payout percentage — it does not guarantee any specific outcome per session. Play JILI slots at 365pak in your mobile browser with no download required.

Yes. 365pak's sportsbook covers Pakistan Super League (PSL) matches along with international cricket including Test series, ODIs, and T20Is featuring the Pakistan national team. You can place bets on match winners, top batsman, total runs, and a range of other cricket betting markets. Markets open ahead of each match and in-play betting is available during live matches, subject to availability.

Yes. 365pak is fully optimised for mobile browsers on both Android and iOS devices. You do not need to download a separate app — simply visit 365pak.app in your mobile browser to access the full platform including casino games, JILI slots, live betting, and your account Cashier. The mobile experience is designed to work smoothly on standard Pakistani 4G connections and above.

365pak offers a welcome bonus for new players who register and make their first qualifying deposit. The bonus amount and percentage are displayed on the promotions page within your account. Welcome bonuses are credited as bonus funds and are subject to wagering requirements before they can be withdrawn as cash. Always read the specific terms attached to any 365pak promotion before opting in, including the wagering multiplier and eligible games.

Wagering requirements specify how many times you must wager a bonus amount before it converts to withdrawable cash. For example, a 20x wagering requirement on a Rs 1,000 bonus means you need to place a total of Rs 20,000 in qualifying bets before the bonus funds become cashable. The applicable multiplier, eligible games, and time limits for each 365pak bonus are stated in the individual promotion terms.

Whether bonus funds can be used for cricket betting at 365pak depends on the specific terms of each promotion. Some bonuses are sportsbook-specific and apply to cricket and other sports markets; others are casino-only and restricted to slots or table games. The eligible product type — sports, casino, or both — is always specified in the promotion's terms and conditions. Check the bonus terms in your account before placing bets with bonus funds.

365pak rewards regular players through ongoing promotions, reload bonuses, and a loyalty programme for active accounts. Details of the current loyalty programme tiers, points accumulation, and reward redemption are available in the Promotions section of your 365pak account. High-volume players may be eligible for enhanced benefits including personalised offers, higher withdrawal limits, and dedicated account management. Contact support for more information on VIP status.

The minimum age to register and play on 365pak is 18 years old. This is a strict policy with no exceptions. By creating a 365pak account, you confirm that you are at least 18 years of age. 365pak verifies player ages through the KYC process and will permanently close any account found to belong to a person under 18. If you suspect a minor has accessed a 365pak account, contact support immediately.

You can set daily, weekly, or monthly deposit limits directly from the Responsible Gaming section of your 365pak account settings. Once a limit is in place, no deposits exceeding that amount will be accepted during the relevant period. You can lower your limit at any time with immediate effect. Increasing a limit is subject to a 24-hour waiting period to give you time to reconsider. Setting a deposit limit is one of the most effective ways to manage your gambling spend.

Self-exclusion permanently closes your access to 365pak. To activate it, go to the Responsible Gaming section of your account settings and select the self-exclusion option, then confirm your decision. Alternatively, email [email protected] to request self-exclusion. The exclusion takes effect within 24 hours. Once active, you will not be able to log in, deposit, or place bets on 365pak. Any remaining balance will be returned to your registered payment method.

If you feel that gambling is negatively affecting your finances, relationships, or wellbeing, please take action immediately. Log in to your 365pak account and use the self-exclusion or cooling-off tool in the Responsible Gaming section — both are available right now without any approval process. You can also contact the 365pak support team at [email protected], available 24/7, who will help you activate protective measures. Remember: it is always okay to take a break.

The 365pak support team is available 24 hours a day, 7 days a week. You can reach us by emailing [email protected] or through the live chat feature within your account. Support is provided in English. For account-specific queries such as withdrawal delays, KYC questions, or bonus disputes, please include your registered email address in your message so the team can locate your account quickly.